Carlos Santana

Carlos Santana is an experienced Network Support Technician and engineer currently working at Black Box since July 2015, focusing on LAN/WAN troubleshooting and network operations at Miami International Airport. Prior experience includes roles at Telefónica Global Solutions as a Network Operation Center Engineer, where solutions for network issues were engineered and monitored, and Verizon Wireless in sales and operations. Carlos also worked at Apple as a Mac Genius, providing customer support and managing technician teams, and held positions in assembly at Alienware and inventory management at Foot Locker. Carlos possesses extensive experience in network troubleshooting, customer service, and technical support across various sectors, supported by a solid educational background.