Blackford Analysis
Nick West has extensive work experience in the healthcare industry. Nick currently holds the position of Director of Customer Success at Blackford Analysis since 2022. Prior to this, they worked at HealthMyne, Inc. from 2019 to 2022, where they served as Director of Customer Success and Customer Engagement Manager. In these roles, they led service implementation, account management, and customer success for an AI-enabled healthcare software solution start-up. Nick also directed service delivery project teams, implemented software, and delivered excellent customer support. Before joining HealthMyne, Inc., Nick worked at Roche as a Senior Applications Consultant, where they established critical workflow processes for a start-up division. Nick was responsible for defining program deliverables, leading workflow analysis, and encouraging product adoption. Nick also has experience as a Workflow Consultant at Philips, where they elevated customer satisfaction and clinical/operational performance for leading hospitals. Their role involved utilizing Lean, Six Sigma, and change acceleration tools to drive continuous improvement. Nick began their career as an X-ray Technologist at Orthopedic Associates of Kankakee before transitioning to the role of Applications Specialist at Avreo. Overall, Nick's work experience demonstrates their expertise in customer success, project management, software implementation, and process improvement in the healthcare sector.
Nick West attended Kankakee Community College, but the start year, end year, degree name, and field of study are not provided. In addition to their college education, Nick has obtained several certifications. In 2015, they obtained a certification in Lean from Philips. In 2017, they obtained a Lean Six Sigma Green Belt certification from Six Sigma Global Institute. Finally, in 2018, Nick obtained a Lean Six Sigma Black Belt certification from Six Sigma Global Institute.
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Blackford Analysis
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Blackford Analysis is a provider of software products that accelerate comparison of medical images. By saving clinician time and increasing capacity, Blackford’s products help to increase productivity and streamline communication across the healthcare enterprise.Designed to be integrated directly into any image viewer, Blackford’s products workseamlessly within existing systems to enable instant comparison of multiple image studies with a single click, providing a typical time-saving of 10%-20% for each comparison made.In 2010, Blackford Analysis was spun-out from the University of Edinburgh by CEO Ben Panter with funding from U.S.-based angel investors and Scottish Enterprise. Conrad Chin, previously the product director at Voxar, a leading medical imaging company, became the company’s Chairman.In 2011, Blackford Analysis unveiled the first release of its productivity suite at the Annual Meeting of the Radiological Society of North America (RSNA). Blackford’s tools use cutting-edge algorithms and takes advantage of multi-core processing technologies to allow near-instant registration of scans, including scans from different sources.In 2013 the company announced its first product integrations into commercial image viewers, and has ever since been working in partnership with multiple imaging system providers such as Philips, Intelerad Medical Systems and Viztek to name a few.Blackford also works with a number of companies outside diagnostic imaging on helping them deliver enhanced outcomes and better products. An example of this is our long standing product development engagement with Optos and engineering giant Rolls Royce.The company has grown substantially over the past few years with sales offices in both the UK and the USA.