Sayonara Aguiar Ribeiro

Sayonara Aguiar Ribeiro is a seasoned professional with extensive experience in team leadership and customer support management. Currently serving as Tech Lead N1 at Take Blip since January 2023, Sayonara oversees team development, performance evaluations, KPI monitoring, and the creation of training programs. Prior experience includes serving as Coordination of Customer Service at Stilingue, where responsibilities included team management, KPI oversight, and documentation development. Sayonara's career began in communications roles across various organizations, alongside a solid academic background in Social Communication and ongoing postgraduate studies in Publicity and Communication. Skills include proficiency in tools such as Zendesk, Jira, and Power BI, as well as comprehensive experience in customer relationship management and effective communication training.