bloom Hotel Group
Upendra Kumar is a seasoned professional in the hospitality industry with comprehensive experience in team management and customer service. Currently serving as Team Leader at Bloom Hotel Group since July 2023, Upendra oversees team operations and addresses customer inquiries while ensuring adherence to cleanliness and hygiene standards. Prior roles include Customer Service Team Lead at Moti Mahal Group, where duties focused on resolving customer complaints and enhancing food service quality, and Guest Services Associate at Inox Leisure Limited, responsible for ticket sales and customer seating. Upendra's earlier experience encompasses operations supervision at OYO and leadership positions in various restaurants, emphasizing effective service and customer satisfaction. Upendra holds a Bachelor's degree in Sociology from Chatrapati Sahuji Maharaj Kanpur University, completed between 2015 and 2017.
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bloom Hotel Group
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Over the past eight years, the Bloom brand has revolutionised the mid-market hotel space with a highly innovative, outstanding product and proprietary cloud-based tech platform. Today this product has been widely recognised as one of Asia’s leading affordable hotel brands, winning praise from leading industry experts and international journals. In 2019 the brand was awarded with ‘Hotel of the Year’ and ‘Hotel Concept of the Year’ for Bloomrooms @ Janpath, a hotel which launched in less than 100 days from the date of handover, setting a new record for the industry. All Bloom hotels are rate and occupancy leaders in their respective markets enjoying segment leading repeat rates from loyal guests, as well as being top-ranked on leading review sites, making the brand a compelling choice for new and existing hotel owners looking for a change in brand.