Jonathan Catano

Jonathan Catano is an IT professional currently serving as IT Helpdesk Support II at Bloomreach since October 2023. Previously, Jonathan held the position of IT Support Specialist at Personalis, Inc., where responsibilities included troubleshooting hardware and software issues, managing user accounts, and developing IT documentation. Jonathan's experience also encompasses a role as L2 IT Lounge Supervisor at eBay, achieving a 100% first contact resolution score and managing junior staff while analyzing Help Desk performance. Earlier work with eBay also included positions as L2 IT Support Technician and intern. Jonathan began the career in customer service at Wingstop Restaurants, showcasing strong organizational and customer service skills. Educational background includes studies at Foothill College, Year Up United, and San Jose City College.