Florida Blue
Joann Carollo is a seasoned professional with extensive experience in business systems analysis and quality assurance, currently serving as a Senior Business Systems Analyst and Senior Quality Assurance Analyst at Florida Blue since February 2019. Joann possesses a strong background in documenting requirements, leading system testing, and coordinating user acceptance testing across various organizations, including a role as a QA Analyst at One Call, where involvement in Agile environments facilitated the support of a major workers' compensation claims management system. Previous positions include leadership roles in quality assurance and business analysis at Acosta Sales & Marketing, and technical writing and analysis at companies such as Citi and Universal Music Group. Joann holds a Bachelor of Applied Science in IT Management from Florida State College at Jacksonville and is a Certified Software Test Professional from the International Institute for Software Testing.
Florida Blue
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Blue Cross and Blue Shield of Florida, Inc., doing business as Florida Blue, provides health care solutions. It offers health related products and services, including traditional health care insurance, preferred provider organization products, health maintenance organization products, commercial Medicare products, health savings and related accounts, multiple option products, limited benefit products, and ancillary products (life, disability, dental, workers' compensation, long-term care, vision, and wellness programs).