Adrienne Frazier-Wilson

Adrienne Frazier-Wilson currently serves as the Director of Operations at Blue Cross and Blue Shield of Kansas City since January 2022. Prior experience includes a lengthy tenure at AIG from February 2003 to May 2021, where key positions included Assistant Vice President - Business Change Execution and Global Property & Energy Program Director. Notable achievements include generating $5.5 million in savings through process migration, leading a catastrophic claims program, and overseeing a team of over 900 in the Global Shared Services Centers. Adrienne has developed and implemented various operational strategies, including successful training programs for new hires and cross-functional teams, resulting in enhanced customer service and substantial cost savings for the organization. Adrienne holds a Bachelor's degree in Finance from the University of Missouri-Columbia.