Annie Shylin Bright

Annie Shylin Bright is a skilled Service Delivery Administrator at Blue Cross and Blue Shield of Nebraska, with experience in major incident management and IT service management. Previously, Annie held positions as Major Incident Manager at Santander and Incident Manager at Wipro and Hexaware Technologies, where responsibilities included overseeing incident management processes, directing customer support teams, and enhancing service delivery. In earlier roles, including Information Technology Service Desk Manager at HCL America, Inc., Annie was responsible for monitoring call queues, managing escalations, and maintaining service desk operations. Annie holds a Master of Business Administration in Accounting and Finance from Anna University Chennai.