Lesia Prus

Lesia Prus is a skilled professional with extensive experience in fraud analysis and customer service. Currently serving as a Fraud Analyst at Blueprint since February 2016, Lesia utilizes various software tools to assess online transaction risks and investigates potential fraudulent activities. Previously held the role of Escalation Specialist, resolving billing issues and providing technical support for customer accounts. Lesia gained valuable experience as a Customer Service Executive at Booking.com, supporting guests with reservations and handling complaints. Earlier career experience includes accounting roles at Challenge Aero Ukraine and ELMA-CONSULTING LLC. Lesia holds a Master's degree in Marketing from the National University «Kyiv Aviation Institute».