BMC Software
Eric Humphrey is a seasoned professional with extensive experience in customer success management and product development at BMC Software, where tenure spans from 1999 to present. Currently serving as Senior Director of Customer Success Management, Eric leads a team providing strategic advisory services to major clients, fostering strong relationships and enhancing product adoption. Previous roles include Director of Customer Success and Senior Principal Architect, focusing on delivering value and driving product use across strategic accounts. Eric's leadership in product development has involved managing global engineering teams and enhancing integration methodologies, contributing to significant cost savings and improved operational efficiencies. Eric holds a Bachelor of Science in Industrial Technology from Ohio University.
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BMC Software
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BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With unmatched experience in IT management, they support 92 of the Forbes Global 100 and have earned recognition as an ITSM Gartner Magic Quadrant Leader for five years running.