Nick Ross

Sr Technical Support Analyst, Customer Support at BMC Software

Nick Ross is an experienced technical support professional with a robust background in mainframe products and customer support. Currently serving as a Senior Technical Support Analyst at BMC Software since April 2021, Nick provides support for various products including ISPW, Strobe, and Topaz. Prior to this, Nick worked at Compuware for over two decades, assisting clients with technical concerns related to mainframe software. Nick's career began at IBM in 1981, where multiple roles such as IT Specialist, Systems Engineer, and Operations Engineer were held, providing installation services, support, and diagnostics for IBM products. Nick holds a Bachelor's degree in Electronic Engineering from Siena Heights University.

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BMC Software

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BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With unmatched experience in IT management, they support 92 of the Forbes Global 100 and have earned recognition as an ITSM Gartner Magic Quadrant Leader for five years running.