Marianne Adkins

Marianne Adkins has extensive experience in the financial services sector, currently serving as Data Governance Manager at BNP Paribas Personal Finance since February 2012. In this role, responsibilities include managing escalated complaints to the Financial Ombudsman Service, focusing on achieving fair resolutions for both customers and the business. Marianne has held various managerial positions within the company, including Manager of Customer Resolution Team and FOS, RCA and Business Improvement Manager. Prior experience includes roles at Ruxton Independent Estate Agents & Valuers, where administrative and customer service skills were developed. Marianne's educational background includes studies at LIBF from 2016 to 2018 and Solihull Sixth Form College from 2006 to 2008.