Bold Group
Scott Pickens possesses extensive experience in technical support and business analysis within the software industry. Currently serving as a Senior Technical Support Specialist at Bold Group since June 2021, Scott previously held roles as a Business Analyst at ECI Software Solutions, a Senior Quality Engineer at Macola Software, and a Senior Customer Support Specialist at Exact Software, where responsibilities included facilitating communication between stakeholders and developers, documenting business rules, and providing technical assistance for various ERP software modules. Scott began a career in software support at Tangent Computer, focusing on logging support tickets for the Ohio Bureau of Workers' Compensation. Scott's educational background includes studies at Ohio State University-Marion Campus between 1988 and 1990.
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Bold Group
Bold Technologies is a leading provider of central station and PSIM software. Since 1981, we have shaped the development of contemporary alarm monitoring by introducing faster and more sophisticated software innovations. Our flagship product, Manitou, is fully expandable and can be installed on-premise or in a hosted, Cloud-based environment. Withseveral Manitou product lines to choose from, this award-winning solution automates, manages, and maintains “One Point of Control” while increasing efficiencies, profitability, and security. Bold also provides the Phoenix alarm automation software - a value-based solution highly utilized in financial institutions, retail organizations, school districts, and universities. Bold Technologies is a privately held company with US offices in Colorado and Texas, and a European office in Valencia, Spain.