Bolt
Simon Chen is a seasoned professional with extensive experience in dispute analysis, client support, and credit operations. Currently serving as a Senior Disputes Analyst at Bolt since September 2019, Simon has successfully improved chargeback win rates through process innovation. Previously, at Addepar, Simon enhanced customer onboarding processes and delivered client training, while at Chase, Simon excelled in credit decision accuracy and client relationship management. Simon holds a Master's degree in Business Administration with a focus on Corporate Finance from the University of Minnesota's Carlson School of Management, as well as a Bachelor's degree in Finance and Investments from Brooklyn College.
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Bolt
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Bolt's mission to democratize commerce. Bolt strengthens retailers' relationships with their customers by unlocking secure, logged-in, lightning-fast checkouts. The company's rapidly growing network of one-click-checkout-ready shoppers visits Bolt merchants as if they are return customers. Hundreds of retailers leverage Bolt to offer their shoppers the seamless checkout experiences they've come to expect.