Book Tech
Experienced Customer Support & Back Office Operations Manager with a strong background in leading support teams, streamlining workflows, and enhancing client satisfaction—especially within the bookkeeping and SaaS space. At Book Tech, I manage both customer support operations and back-office functions to ensure efficient service delivery and smooth internal coordination.
I specialize in setting up scalable support systems, mentoring team members, and aligning support functions with business goals. With hands-on experience in QuickBooks, Xero, and other cloud-based accounting tools, I bring a deep understanding of client needs, especially in financial and bookkeeping contexts.
Whether it's resolving client queries, managing ticketing systems, or collaborating with cross-functional teams, I ensure every interaction is professional, accurate, and timely. My focus is on delivering consistent, high-quality service while optimizing the internal processes that power it.
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Book Tech
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Book Tech, founded in New York, is a forward-thinking technology-driven company delivering expert, affordable bookkeeping, payroll, clean-up, catch-up accounting, and tax-ready solutions to small businesses across USA. Our experienced team specializes in QuickBooks Online and offers flexible financial services—from part-time remote support to full-service financial management. We serve a diverse range of industries, including real estate, e-commerce, construction, hospitality, law firms, nonprofits and many more providing tailored solutions that ensure accuracy, compliance, and readiness for growth. Our comprehensive offerings include rental property accounting, nonprofit financial management, monthly reconciliations, expense tracking, payroll services, and year-end tax ready books. Book Tech delivers transparent pricing, personalized support, and a trusted team dedicated to helping small businesses thrive financially. By combining advanced technology with deep industry expertise, we simplify financial management—so you can focus on growing your business.