Born Digital
Patryk Galicki currently serves as a Conversational Designer and Delivery Manager at Born Digital, a company focused on integrating AI into real-world applications, including automation and analysis of customer interactions. Prior experience includes a role at Talkie.ai as a Voicebot Designer/Analyst, where Patryk enhanced the scheduling process and implemented automated testing for healthcare clients. At ERGO Hestia, Patryk led a voicebot project to optimize insurance policy processes, developed a policy termination chatbot, and conducted business process analyses to identify automation opportunities. Educational qualifications include a Bachelor's degree in Business Analytics from Gdańsk University of Technology and an Engineer's degree in Land Use Planning and Management from Warsaw University of Technology.
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Born Digital
Born Digital added all channels such as calls, email, and chat. It is digitalizing overall customer care, experience, and interaction by covering all channels using AI. They help companies with the digital transformation of contact centers. Born Digital's AI omnichannel platform assists businesses with the digital transformation of contactcenters, allowing them to handle many times more clients - quickly, easily, and stress-free.