Ross Usinger

Ross Usinger has extensive experience in technical support and development, currently serving as a Technical Support Applications Analyst at the Boston Public Library since July 2022. Prior roles include Concrete Artisan and On-Site Boss at Jon Meade Design from June 2014 to October 2021, and Developer at TireTutor for a brief period in 2019, focusing on front- and back-end development and data procurement. Ross gained additional experience as a Co-Op at Harvard University Information Technology, assisting the Faculty of Arts and Sciences with technical issues and maintaining laboratory printers. Furthermore, during a co-op at Brightcove, outstanding customer service skills were demonstrated, achieving the highest feedback rating among customer support intern colleagues. Educational credentials include a degree from Wentworth Institute of Technology, completed in 2019.