Kim Russo serves as the Senior Director of Client Experience at Naylor Association Solutions, where responsibilities include overseeing the implementation and operational efficiency of digital products and services while enhancing client satisfaction and utilization. Russo's experience spans multiple leadership roles within Naylor, focusing on digital product operations and team development. As the Founder of My Admissions Coach, guidance is provided to high school students through the college admissions process, ensuring their strengths are highlighted. Previous experience includes serving as a Real Estate Operations Coordinator at Keller Williams Realty, where management of communications and transactions contributed to revenue growth and client satisfaction. Kim Russo holds a Bachelor of Business degree from the University of Tampa, specializing in management and marketing.
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Naylor Association Solutions (Naylor, LLC)
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Naylor Is a Dynamic, Industry-Leading Company Dedicated to Building Stronger Associations. Naylor helps build strong trade and professional associations by delivering a combination of member engagement and revenue-generating solutions. Our solutions span all major functional areas of an association. Our expertise and breadth of solutions is what makes Naylor different. We see opportunities others miss. Our unmatched insights, industry best practices and integrated solutions help associations succeed in ways they never imagined. Our core operating values, paired with our desire to serve as an extension of your staff, sets us apart from other companies. With unsurpassed expertise in selling integrated association media and events solutions across 110 industries, we consistently renew more than 90 percent of our clients each year. Naylor is headquartered in McLean, Virginia with additional offices in Alpharetta, Georgia; Darien, Connecticut; Gainesville, Florida; Hunt Valley, Maryland; Schaumburg, Illinois; and Winnipeg, Manitoba.