BPA Quality - Contact Center Quality Solutions
Matthew Gryntysz has over 14 years of work experience. Matthew started their career in 2007 as a Quality Control Analyst at American Student Assistance. In 2010, they worked as an SAT Teacher/Tutor at The Princeton Review. In 2009, they joined BPA Quality as a Project Manager and later took on the role of Director of Analytics in 2012. In 2014, they became the Director of Client Services at BPA Quality. Currently, they are serving as the Director of Analytics at BPA Quality (North America) since August 2019.
Matthew Gryntysz attended Farmingdale High School. After graduating, they went on to study at Boston College. However, no specific information is available regarding the degrees or fields of study they pursued at either institution.
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BPA Quality - Contact Center Quality Solutions
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BPA Quality provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, data & behavior analytics. With more than 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies), and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three component parts of the organization provide support in Remote Quality Monitoring and Analysis, Benchmarking, and Training. Currently, BPA monitors in 45+ different languages and incorporates Psychometrics & the Human Element to ensure your Global Customer is receiving best-in-class customer service. Our team of expert Independent Quality Analysts remotely access your contact recording systems and analyze interactions with customers, be they via phone, email, SMS, chat, or social media. They examine each interaction in detail to gather valuable business insight and focus before delivering this directly to you, in real time, through your internal scoring system or via our BPA Quality Builder interface™. Our reporting staff, led by our Psychometrician analyzes the data and develops robust reporting and analysis to impact the agent performance and the business as a whole. "We listen to more customer interactions than any other company in the world." PCI CERTIFIED | SSAE TYPE II CERTIFIED | HIPAA CERTIFIED | ISO 9001 Registered BPA Quality is a wholly-owned subsidiary of Verint Systems, Inc. (NASDAQ: VRNT) Solutions we offer: Contact Center Quality Monitoring Outsourcing Agent & Leader Training & Coaching Speech Analytics Driven Quality Proactive Business Intelligence