BPO Global Services S.A.S
Julio César Cifuentes Pinilla is a seasoned professional with extensive experience in operations management and customer service, currently serving as Chief Operating Officer at BPO Global Services S.A.S since January 2020. In this role, Julio César leads the strategy for customer interaction and business transformation within the Contact Center operations. Previously, Julio César held various key positions, including Call Center Implementation Advisor at UNHCR, Strategic Account Manager at Teleperformance Colombia, and Regional Operations Director at Teleperformance Guyana & Colombia. Julio César has a robust educational background, holding a Lean Six Sigma Black Belt from Universidad EAFIT, a degree in Customer Experience & Management from Universidad de Los Andes, and a Master's in Business Administration from ISNIB Business School, among other qualifications.
This person is not in the org chart
This person is not in any teams
BPO Global Services S.A.S
We create valuable connections with positive impact through a dynamic community, excelent service and tecnological tools. Our goal is not just to provide an excellent service, but to work on a tight colaboration with our clients to understand their needs and help them grow. We work hard to establish lasting partnerships and offer customized solutions for speciffic needs. By growing together, we can achieve more, reach our common goals and improve the quality of our services to increase the loyalty of the final customer.