Justin T.

Justin T. is a highly experienced professional in the field of customer success and strategic account management, currently serving as a Senior Strategic Customer Success Manager at Braze since July 2020. Notable achievements at Braze include being the first hire in the APAC region and contributing to the founding team that operationalized the SMS channel. Previously, Justin held various roles at Braze, including Strategic Customer Success Manager and SMS Operations Analyst, where responsibilities included hands-on troubleshooting and cross-functional partnerships, achieving a 100% customer satisfaction score in post-ticket surveys. Justin's earlier experience spans internships and roles in product management, marketing, and digital marketing at organizations such as Shopee and Performics. Academic qualifications include a Bachelor of Communication Studies (Honours) from Nanyang Technological University, Chongqing University, and Hong Kong Baptist University.