Nermeen El-Kot

Nermeen El-kot is a seasoned professional in customer experience and educational training, currently serving as a Customer Experience Team Leader for Breadfast since July 2021, focusing on non-voice operations. Prior experience includes roles as a Call Center Team Leader, Soft Skills Trainer, and English Instructor at 4level1 from March 2019 to March 2020, as well as positions at Vodafone from November 2014 to December 2018, progressing to Premium Senior Customer Care Representative. Nermeen's educational background includes a Bachelor's degree in Law from Cairo University, a Special Diploma in Counseling Psychology, and an Educational General Diploma in Education. Currently, Nermeen is pursuing a Bachelor of Arts in Psychology at Ain Shams University, expected to be completed in 2027.