Mark H.

Mark H. is a skilled technical professional with extensive experience in desktop support and technical operations. Currently serving as a Desktop Support Engineer at Brennan since October 2023, Mark H. manages systems administration including Windows OS, Microsoft Office suite, and end-user support while coordinating with third-party vendors. Prior to this, Mark H. held positions at Dell as a Level 1 Technical Support representative, providing customer assistance and technical issue resolution from July 2018 to July 2023, and at DXC Technology as a Desktop Support Engineer from January 2007 to May 2018, where duties included operating Windows applications and managing escalations. Early career experience includes roles at DXC Connect and Hewlett-Packard, focusing on help desk and operational support, along with a brief tenure at Vodafone. Mark H. holds a Certificate IV in Information and Communications Technology and is currently pursuing further education in Cyber Security at TAFE NSW.