Sandeep Dalal

Sandeep Dalal is an experienced IT professional with a strong background in service delivery and incident management. Currently serving as a Service Delivery Manager and previously as a Service Desk Team Lead at Brennan IT since August 2020, Sandeep has demonstrated expertise in managing client onboarding and offboarding processes as an IT Service Management Coordinator at Optus. With a previous role as Major Incident & Knowledge Manager at Ensyst, Sandeep effectively handled high-severity incidents and ensured compliance with service level agreements. Earlier experience includes leading a Service Desk team at UXC and providing technical support at Mission Australia, complemented by a Master of Information Technology from CQUniversity and a Bachelor of Technology from Guru Jambheshwar University.