Andy Nguyen

Andy Nguyen is a seasoned technical support professional with extensive experience in the IT industry. Currently employed as a Senior Technical Support Engineer at Brightcove since February 2021, Andy provides escalated technical support and triage assistance. Prior experience includes a role as a Senior Technical Support Specialist at Hitachi Vantara APAC and a Senior Technical Support Engineer at Fuji Xerox Australia, where Andy successfully managed intricate technical issues and conducted training sessions to enhance team skills. Early career experience includes technical support internships and roles in customer service and inventory management, complemented by a Bachelor's Degree in Accounting and Business Information Systems from the University of Sydney. Andy's expertise in addressing technical challenges and effective communication with stakeholders has consistently contributed to customer satisfaction and team success.