Bilen Turkel

Bilen Turkel is an experienced professional specializing in customer experience and technical support within the streaming video industry. Currently serving as Customer Experience Director at Brightcove since February 2014, Bilen has progressed through various roles including Senior Customer Experience Manager and Senior Technical Support Engineer. Responsibilities at Brightcove involved collaborating with customers to implement technical project plans and ensuring optimal video performance. Prior to Brightcove, Bilen worked at eSolia Inc as an Engineer, providing end-user support and managing IT systems, and at NTT Communications as a Technical Operator, supervising a network operations center team. Bilen holds a Bachelor's degree in Biotechnology from Meiji University.