Leah Schuermann Thornton

Leah Schuermann Thornton currently serves as Vice President and Head of Customer Experience at Brightspeed, where leadership focuses on enhancing the End to End Customer Journey and modernizing Service Delivery and Customer care. Previous roles include Executive Director of Enterprise Solutions at Comcast Business, where emphasis was placed on delivering innovative Enterprise Customer Solutions, and Director of Strategic and Large Enterprise Solutions at Lumen Technologies, overseeing data and application needs for major industries. In earlier positions at CenturyLink, Leah advanced Enterprise Customer Experience and Base Management, cultivated client retention strategies, and led engineering teams to optimize service delivery. Educational endeavors include studies at Georgia State University.