Briljent
Emily has held various roles in customer service and project coordination at organizations such as Briljent, YMCA of Metropolitan Chicago, YMCA of Greater Toledo, and Humane Ohio Spay & Neuter. At these organizations, Emily has showcased leadership skills, provided exceptional customer service, and effectively managed various programs and databases. Emily's experience spans from overseeing front desk operations to coordinating youth sports programs, demonstrating a diverse skill set and dedication to each role.
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Briljent
Since 1998, Briljent has designed and built training solutions to help our clients improve operational efficiencies. Briljent’s certified Project Management Professional (PMP®) project managers and adult learning specialists have designed, developed, and implemented customized training designs and strategies for federal, state, and commercial clients of all sizes. Our mission is to impact people, processes, and performance by integrating learning, communication, and quality. Briljent knows from experience that placing creative training, communication, and quality initiatives at the forefront of a project can often be a determining factor between success and failure. Therefore, let Briljent help your organization adapt and succeed by prioritizing training while your organization evolves. Among our key talents are the following: TRAINING: instructional design, e-learning development, blended learning approaches, instructor-led classroom facilitation, audience evaluation, and public outreach CURRICULUM DESIGN: curriculum mapping, storyboard creations, and modularization DOCUMENTATION: training manuals, technical writing, and online systems documentation PROJECT MANAGEMENT: scheduling, quality monitoring, status reports, and resource management ANALYSIS: needs, task, content analysis, and call center and staff optimization analysis TRANSFORMATION: change management, business process mapping, strategic planning, cultural change, and training road maps: CERTIFICATIONS: Woman Business Enterprise (WBE) by the states of IN, IL, MA, MI, NJ, NY, ND, TN, WI, Federal Contracting Vehicles: PSC LB IDIQ (Prime), Seaport-e (Prime), NSTP (Sub), PSC SB IDIQ (Sub), RMADA IDIQ (Sub), MACPIE IDIQ (Sub), SBRAD IDIQ (Sub), TAMS IDIQ (Sub), VDC IDIQ (Sub), CIO-SP3 Unrestricted (Sub), CIO-SP3 SB (Sub), and PICS IDIQ (Sub)