Hector Blancas

Customer Success Manager Mexico at Bringoz

Hector Blancas has an extensive work experience in various roles and industries. Hector currently holds the position of Customer Success Manager Mexico at Bringoz since February 2022. Prior to that, they worked as an Especialista en logística at Driv.in from November 2021 to February 2022. Hector also served as Manager Proyectos especiales at Lalamove from March 2021 to November 2021.

Before joining the logistics industry, Hector worked in the e-commerce sector. Hector was the Gerente de Logística E-Commerce at Maskota from March 2018 to August 2020. Prior to that, they worked as a Gerente de Operaciones at Petsy.mx from August 2013 to February 2018. In this role, they were responsible for process development, implementation, and analysis at all levels of the operation. Hector successfully managed the operations, warehouse, and delivery teams to maintain a delivery success rate of over 95%. Hector also collaborated closely with the marketing team to align activities and promotions, ensuring an exceptional customer experience.

Hector has also ventured into entrepreneurship. Hector co-founded Youth Magazine, a digital magazine focused on design, art, photography, and music, from February 2014 to December 2015. Hector also worked as a Gerente de Ventas at Mutual Core, an atelier of design, from October 2012 to July 2013.

Early in their career, Hector gained experience as an Ejecutivo Personal Sr at BBVA Bancomer S.A from April 2008 to October 2012.

Overall, Hector possesses a diverse range of skills and experiences in customer success, logistics, operations, e-commerce, and entrepreneurship.

Hector Blancas attended the Instituto Politécnico Nacional, where they pursued a degree in Psicologia. No specific start or end years were provided for their education at this institution.

Location

Mexico City, Mexico

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Bringoz

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Bringoz is a technology-based logistics platform providing solutions for a variety of verticals – last mile, retailer delivery and distribution, amongst others.The retail landscape is changing with continued rise in eCommerce and omni-channel solutions. The need for flexible and agile fulfillment solutions is higher than ever.Amazon is settingnew standards for the retail industry, upping the bar and the delivery expectations of customers. We believe that these capabilities need to be democratized.The Bringoz platform utilizes technology to streamline the logistics processes and provides elastic logistics capabilities for supply, the drivers and fleets, needed to move goods from one point to another.Our technology provides network visibility, consolidation opportunities, increased efficiency, thus enabling businesses with a robust, seamless and affordable logistics infrastructure.Bringoz provides perfect order deliveries, making sure that deliveries are made at the right place, at the right time and in the right condition. Our algo-based routing takes into account the type of item, the SLA and distance it needs to travel in order to ensure that delivery is on time. Transparency is incorporated into the delivery process with real-time tracking and notifications, creating a superb customer experience and lowering support costs.A complete end-to-end solution is necessary, which is why we’ve built our technology to encompass the creation of a network based on a combination of in-house and 3rd party fleets, allowing for operational excellence and cost-effectiveness.The Bringoz platform is a solution for all stakeholders involved in the logistics transportation process.Shippers/Businesses: robust logistics delivery technology without the overhead;Carriers/Couriers: utilization of assets, increased workload and productivity for drivers & vehicles, decreased operational expenses & idle time with increased efficiency & profitability;Consumers: ease and convenience create a superb customer experience