Jo Hopkins

Jo Hopkins has accumulated extensive experience in various roles at British Airways since joining the company in July 2007. Initially serving as a Customer Service Agent, Jo progressed to the position of Customer Experience Executive before moving into roles focused on team engagement and performance development. From May 2019 to January 2020, Jo held the title of Team Engagement Executive, followed by roles as Customer Experience Lead and Operations Manager from June 2020 to the present. This diverse background showcases a strong commitment to enhancing customer experience and operational efficiency within the organization.