BC Liquor Distribution Branch
Francisco Pacheco is an experienced manager with a focus on customer care and technical support operations. Currently serving as the Manager of the Customer Care Centre at BC Liquor Distribution Branch since September 2016, Francisco oversees all aspects of contact centre operations including hiring, training, and quality assurance. Previously, as Manager of Service Centre Performance and Technical Support at Avigilon, Francisco led a global team of Technical Support Specialists and collaborated on departmental goals with the Director of Customer Experience. With a solid background in operations management at various companies, including BC Liquor Distribution Branch and ES Transfer Ltd., Francisco has demonstrated expertise in team leadership, performance evaluation, and strategic goal setting. Francisco holds a Bachelor of Science in Business Administration with a focus on Management from DLSU - College of St. Benilde.
BC Liquor Distribution Branch
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Our vision, at the BC Liquor Distribution Branch (LDB), of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning its entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation. If our vision and corporate values resonate with you, explore opportunities for a rewarding career in Public Service with the LDB.