British Gas
Baljit Dhillon is a seasoned professional in operations and transformation within the energy sector, currently serving as the Head of Metering Operations & Transformation at British Gas since January 2024. Dhillon has significant experience as a member of the Board of Trustees at THE NATIONAL GAS MUSEUM TRUST since February 2025. Previously, Dhillon held various leadership roles at British Gas, including Head of Change Delivery and Program Director, overseeing complex change initiatives and large-scale transformations. A former Programme Director at Centrica, Dhillon managed customer service delivery models impacting millions of customers. With early career experience as a Project Manager, Baljit Dhillon has successfully led various projects and initiatives, delivering substantial cost savings and operational improvements, and is a certified Six Sigma Black Belt. Education includes attendance at Loughborough College.
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British Gas
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At British Gas we’re always looking at new ways to save energy and money for our customers. Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. That’s why over 10 million UK homes and half a million businesses trust British Gas.