British Gas
Ben Smith is a seasoned professional with extensive experience in continuous improvement and customer service transformation. Currently serving as Continuous Improvement Manager and Journey Manager at British Gas since September 2014, Ben previously held the position of Customer Transformation Programme Portfolio Lead at RWE npower from September 2013 to September 2014. Ben's career also includes a significant tenure at O2 (Telefónica UK) from January 2005 to July 2013, where responsibilities included managing continuous improvement initiatives and overseeing business planning for customer service operations. Ben Smith holds a degree from the University of Bradford, completed in 1999.
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British Gas
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At British Gas we’re always looking at new ways to save energy and money for our customers. Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. That’s why over 10 million UK homes and half a million businesses trust British Gas.