British Gas
Jen Lewis has over a decade of experience in customer service and digital product management, currently serving as a Technology/Digital Product Owner and Interaction Designer at British Gas since February 2012. Jen has effectively managed high-performing teams focused on KPIs, including NPS and sales, while coaching front-line customer service advisors to enhance performance. Prior roles include Customer Service Expert, where technical support was provided to improve advisor knowledge, and customer service positions at Marriott Hotels and Village Hotels, where Jen held managerial roles within food and beverage operations.
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British Gas
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At British Gas we’re always looking at new ways to save energy and money for our customers. Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. That’s why over 10 million UK homes and half a million businesses trust British Gas.