Building Societies Association
Paul Broadhead has extensive experience in the mortgage policy sector, currently serving as the Head of Mortgage Policy at the Building Societies Association since November 2008, where responsibilities include representing the interests of the building society sector and mutual lenders to various stakeholders, including media and government entities. Prior to this role, Paul held the position of Deputy Director General at the Association of Home Information Pack Providers from March 2006 to October 2008, and worked at HBOS as a Senior Project Manager from April 1995 to March 2006. Paul also served as a Business Change Manager at the Office of the Deputy Prime Minister between November 2004 and January 2006. Education was completed at St Bernards and St James.
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Building Societies Association
The Building Societies Association (BSA) is the voice for all 42 UK building societies and also represents seven of the larger credit unions. Building societies are for people, not shareholders. But what does this mean? Building societies are mutual organisations, therefore owned by their customers. They are therefore not driven by external shareholder pressure and operate in the interests of their members and their local communities. Building Societies have successfully looked after savings and provided mortgages for more than two hundred years. Mutuals consistently provide better service and higher customer satisfaction than other financial service providers. They outperform plc banks across various aspects of customer service, including treating customers fairly, value for money and being trusted to give good advice.