Building Societies Association
Robert Thickett is an experienced digital policy manager and former editor with a strong background in journalism and stakeholder engagement. Currently employed at the Building Societies Association since July 2014, Robert advocates for member interests with government and industry groups, while also handling communications for trade and national media. Previous roles include freelance writing, serving as editor, deputy editor, and news editor at Mortgage Strategy, where responsibilities included managing editorial content and a reporting team. Robert holds a degree in English Literature from King's College London and has a foundation in journalism from Harlow College.
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Building Societies Association
The Building Societies Association (BSA) is the voice for all 42 UK building societies and also represents seven of the larger credit unions. Building societies are for people, not shareholders. But what does this mean? Building societies are mutual organisations, therefore owned by their customers. They are therefore not driven by external shareholder pressure and operate in the interests of their members and their local communities. Building Societies have successfully looked after savings and provided mortgages for more than two hundred years. Mutuals consistently provide better service and higher customer satisfaction than other financial service providers. They outperform plc banks across various aspects of customer service, including treating customers fairly, value for money and being trusted to give good advice.