Building Societies Association
Susan Allen, OBE, currently serves as Chief Executive Officer of Yorkshire Building Society and is a Leadership Council Member at Business in the Community. Allen's extensive experience includes being a Board Member at TheCityUK and a Member of the Board of Trustees at Alzheimer's Society, where involvement includes roles on various committees. Additional positions include Council Member of the Building Societies Association and former Head of Customer Transformation at Barclays UK. Previous roles at Santander UK comprised CEO of Retail & Business Banking, Chief Transformation Officer, and Managing Director of UK Banking. Allen has also held board membership at UK Finance and contributed to Women in Banking and Finance - UK as an Advisory Board Member, with earlier leadership roles at the Royal Bank of Scotland.
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Building Societies Association
The Building Societies Association (BSA) is the voice for all 42 UK building societies and also represents seven of the larger credit unions. Building societies are for people, not shareholders. But what does this mean? Building societies are mutual organisations, therefore owned by their customers. They are therefore not driven by external shareholder pressure and operate in the interests of their members and their local communities. Building Societies have successfully looked after savings and provided mortgages for more than two hundred years. Mutuals consistently provide better service and higher customer satisfaction than other financial service providers. They outperform plc banks across various aspects of customer service, including treating customers fairly, value for money and being trusted to give good advice.