Rob Williams

Rob Williams is an experienced IT professional currently serving as a Senior Manager for IT Customer Delivery at Burberry since October 2018, where responsibilities include managing the continuous improvement of the customer service platform and leading event organization for the Leeds Digital Festival. Prior to Burberry, Rob held the role of Project Manager at Civica, focusing on gathering customer requirements for the Contact 360 product, and served as a Business Transformation Officer at Selby District Council, delivering a digital strategy and managing the implementation of various IT solutions. Additional roles at Selby District Council included Support and Development Manager for the Revenues and Benefits Department, where project management of billing services was essential, and Technical Project Officer for Property Services, delivering mobile working solutions. Rob holds an MSc in Ecology and a BSc in Environmental Biology from Bangor University.