Sean Meritt

Sean Meritt is an accomplished professional with extensive experience in complaints management within the financial sector. Currently serving as Complaint Manager at C. Hoare & Co. since October 2022, Sean leads the complaints function for a prestigious private bank catering to ultra-high-net-worth clients with sophisticated financial needs, routinely providing management information on complaints to C-level executives. Prior to this role, Sean held various positions at the Financial Ombudsman Service from January 2012 to July 2021, achieving recognition as a top 10% performer and managing a team of adjudicators focused on resolving financial complaints. Sean began a solid academic journey at St Olaves Grammar School, culminating in a Bachelor's Degree in Engineering from the University of Oxford.