C1
Francine Watson is a retired Cisco Voice Engineer with extensive experience in telecommunications, specializing in Cisco Unified Communication Manager and Cisco VOIP systems. Prior to retirement in January 2021, Francine worked as a Cisco Maintenance Engineer at ConvergeOne since March 2018, providing administration and support for various communication systems. Previous positions include Cisco Voice Engineer at Cigna, where responsibilities involved the administration and support of VOIP and PBX networks, and Infrastructure Engineer Specialist at Strategic Staffing Solutions. Francine also held roles at SUPERVALU and United Health Group, focusing on Avaya and Cisco systems, and began a career in telecommunications as an Operations Manager at Williams Communications. Francine's educational background includes studies in Business Administration and Technical Studies from Hennepin Technical College, Roosevelt University, and Chicago State University.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.