C1
Shaun McCurdy is a seasoned Senior Unified Communications Engineer at ConvergeOne Collaboration, a position held since July 2006, where responsibilities include designing and implementing contact center solutions, performing quality assurance, troubleshooting issues, mentoring clients, and improving processes through documentation. McCurdy is experienced in installing and configuring various software, including Windows Server, SQL, and Cisco solutions. Prior to this role, McCurdy worked as a Business Transformation Developer at Midwest Wireless, providing customer support and managing retail operations. McCurdy holds a Bachelor of Science degree in Telecommunications from the University of Wisconsin-Stout and completed ILT training in Cisco Web and Email Interaction Manager through Fastlane in 2009.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.