C1
Thatcher Young is a seasoned professional with extensive experience in cloud services and customer support management. Currently serving as the Sr. Director of Cloud Services at ConvergeOne since November 2019, Thatcher focuses on network and security solutions. Previous roles include Cloud Architect at hc1.com and Technical Account Director at Genesys, where accountability for end-to-end delivery of cloud services was emphasized. Notable experience also encompasses leadership positions at Interactive Intelligence, overseeing service delivery and support teams, and strategic roles at New Era Tickets and Convergys, focusing on operational efficiency and financial performance. Thatcher holds a BS in Economics from the University of Utah.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.