Monia Tavares Goncalves

Monia Tavares Goncalves is an experienced Incident and Problem Manager at CACEIS since November 2022, with a robust background in IT and operations management. Prior to CACEIS, Monia took a career break from August 2013 to October 2022 to relocate to Munich and study the German language, achieving a B2 certification, while participating in the power_m program to enhance skills for reentering the job market. Monia’s previous roles at AT&T include Operations Manager and Global Incident and Problem Manager, where responsibilities spanned major incident management for Kimberly-Clark and General Motors, ensuring service continuity and business impact minimization. Earlier career positions include Network Designer and Support Analyst at IBM and VARIG, and roles focused on system and network analysis for companies such as Alcoa and Caixa Econômica Federal. Monia holds a Bachelor's degree in Computer Science from Pontifícia Universidade Católica de São Paulo.