Cadent Gas Limited
Daniel Edwards has over 20 years of experience in customer operations and emergency management within the gas distribution industry. Currently, Daniel serves as the Head of Customer Centre Operations at Cadent Gas Limited, where responsibilities include managing a customer centre with approximately 60 employees, ensuring 24/7 call handling, and overseeing the National Gas Emergency process. Prior to this role, Daniel worked at National Grid Gas Distribution, where positions included Emergency Call Handling Manager, RPD Operations Project Lead, and East ER&R Customer Manager, among others. Daniel's diverse experience encompasses leadership in operational planning, customer service strategy implementation, and process compliance within the emergency response sector.
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Cadent Gas Limited
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We are Cadent, the largest gas distribution network in the UK. With over 6,000 colleagues, working across five gas networks, we keep the energy flowing to 11 million homes and businesses, to keep communities safe, warm and connected. Ambitious, motivated and with a clear roadmap for the future, we want everyone, in every role at Cadent, playing an active part in helping us achieve our vision for the future of gas. We want you to be as committed as we are to keeping the energy flowing for generations to come. We want this space to be safe for engagement and respectful conversation. Please be kind to each other and our colleagues. We have the right to report and remove users if posts do not comply with community guidelines.