CaixaBank
Mireia Mateu currently serves as a Cognitive Knowledge Manager at CaixaBank since September 2022, after holding various roles within the organization from April 2012 to December 2020, including Senior Digital Project Manager and Customer Voice Manager. Mireia has demonstrated expertise in chatbot implementation utilizing IBM's Watson AI, customer engagement strategies through social media, and product development for digital banking services. Previous roles include professorships at La Salle University and ESDEN, a Social Media Strategist at LetsBonus, and a Social Media Consultant at RocaSalvatella. Mireia holds a Master's degree in Business Administration from Universitat Autònoma de Barcelona, alongside specialized training in Community Management and executive programs at IESE Business School.
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CaixaBank
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Caixabank SA is a Spain-based bank. Its activities are divided into two business segments: Banking and insurance, as well as Investments. The Banking and insurance division provides financial services for individual customers, including retail, private and personal banking, business customers, such as commercial and corporate banking, cash management and markets solutions, as well as offers insurance products. The Investments division includes investments in the international banking investee portfolio, as well as stakes in other companies, such as Repsol SA and Telefonica SA. The Bank operates through domestic and foreign branches, as well as representative offices in Europe, the Americas, Africa and Asia. It is a subsidiary of Criteria Caixa SA.