Calabrio
Braydon Strobel is an experienced professional in Workforce Management, currently serving as a Customer Success Manager - WFM Managed Services and previously as a WFM Consultant Analyst at Calabrio, Inc. since November 2019. Prior to this, Braydon held the position of Manager - WFM Optimization at Blue Cross and Blue Shield of Minnesota, overseeing WFM functions, clinical scheduling, and operational efficiencies. With prior roles at UnitedHealth Group and AmTrust Financial Services, Braydon has extensive expertise in managing large-scale WFM operations, optimizing staffing resources, and improving business processes to enhance performance across various organizations.
Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.