Calabrio
Brian Baccam is a Senior Implementation Engineer at Calabrio, Inc. since October 2019, responsible for managing client and partner relationships to ensure the successful integration of analytic solutions. Previous roles include Platform Engineer at Crossfuze and Professional Services Consultant at Virteva, where project services involved deploying and configuring Calabrio's WFO Suite. Additional experience includes Managed Services Technician II and Onboarding Technician at Virteva, along with early positions in customer service and IT roles at Hy-Vee Corporate, Liberty Bank, Bank of the West, and U.S. Cellular. Brian holds a Bachelor of Applied Science in Management Information Systems from Iowa State University and an Associate of Arts from Kirkwood Community College.
Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.