Calabrio
Jennifer Docken, MBA, is a seasoned marketing professional with extensive experience in product marketing and communication across various industries. Currently serving as Product Marketing Manager for Quality Management, Analytics, and Bot Analytics at Calabrio, Inc. since June 2021, Jennifer has successfully developed go-to-market strategies for new feature releases and launched a new Performance Coaching product. Previous roles include Product Marketing & Communication Manager at Ameriprise Financial Services, where Jennifer managed advisor experiences and integrated marketing strategies for Capital Markets products, and Product Marketing Manager at both 3M and Ameriprise Financial Services, focusing on logistics and digital content management. Jennifer's early career at Ecolab featured roles from Marketing Specialist to Associate Marketing Manager, overseeing product life cycles and national incentive programs. Academic qualifications include an MBA in Marketing from Capella University and a BS in Mass Communication from North Dakota State University.
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Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.