Calabrio
Patrick Sharp is a seasoned IT professional with extensive experience in cloud operations and system administration. Currently serving as a Senior Cloud Operations Engineer at Calabrio, Inc., Patrick Sharp specializes in operational and infrastructure support for a global SaaS application suite, driving cost optimization, system stability, and compliance with standards such as PCI, SOC2, ISO 27001, and FedRAMP. Previously, Patrick Sharp held various roles at W3 International Media Ltd, including Cloud Operations Engineer and Systems and Network Administrator, where responsibilities included managing datacenter operations, virtualizing infrastructure, and providing managed services. Earlier experience also encompasses IT support roles at Dye & Durham Corporation and Uniserve Communications Corporation, highlighting skills in technical support, documentation, and team training.
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Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.