Glenn C.

Glenn C. possesses extensive experience in IT service management, holding key leadership roles across various organizations. Currently, Glenn serves as the Head of Service Integration & Management at Caldic, spearheading the development of a new SIAM practice. Prior to this, Glenn was the IT Service Management Lead at Maximus UK, directing service management and end-user support initiatives. Previous roles include Service Management Consultant at Mazars, where Glenn defined ITIL-aligned strategies, and interim Service Operations Lead at Lancashire Insurance Group, focusing on ITIL process implementation. Key positions such as Senior Service Manager at Royal Mail and Live Services Manager at the Ministry of Justice UK highlight Glenn's capability in managing IT operations and service delivery. With a strong foundation in crisis management and transformation projects, including significant contributions at Johnson Matthey and Arm, Glenn has consistently demonstrated leadership in enhancing IT service frameworks and achieving organizational objectives.